RETURN POLICY
14-Day Return Policy
We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
Return Requirements
To be eligible for a return:
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The item must be unused.
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The item must be in its original packaging.
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Proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
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Opened gummies or supplements.
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Opened beauty products.
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Products that have been used or damaged after delivery.
Return Process
To start a return, please email info@velorabeauty.com with:
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Your order number
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Full name
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Reason for return
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
Approved refunds will be issued to your original payment method within 5–10 business days.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging.
Contact Information
Velora Beauty
Email: info@velorabeauty.com
Website: www.velorabeauty.com
Beauty from within, always.